- Customer Care
- What puts us out in front of the competition? Our people. We're staffed with caring and responsible professionals in every area. The most important aspect of any successful business is to understand the #1 reason that brought them their success, and that is their customers; at MBMDIRECT.com we know that "you come first and everything else falls into place behind satisfying your needs." You can depend on our people to respond quickly to all your needs.
Tel: 1-888-240-5714, Fax: 615-890-0843, or Email: Jerry@mbmco.com.
- Best Price Guaranteed
- If you find a lower price, anywhere else, on a new identical item, just call us at 1-888-240-5714, and we'll beat it by 2%* No ifs ands or buts!
- Charge Back Agreement
- By purchasing any product, you agree to all MBMDIRECT.com terms and conditions. By receiving an RMA number you authorize MBMDIRECT.com to charge your account or credit card on file for any or all replacement parts and labor in the event of damage caused by improper packaging.
- Payment Terms
- Prepaid, credit card provided at time of order. Orders may be billed to Visa, Master Card, American Express or Discover Card. Your card will not be billed on back order product.
- Prepaid Orders:
- You can prepay on line orders by sending payment to,
MBMDIRECT.com
620 NW Broad St.
Murfreesboro, TN 37130
Only Government or pre-approved company's Purchase Orders are accepted.
- Order Status
- Your on line orders will be updated continuously till it "shipped complete". You can get updated information on shipping cost (you only pay what we are charged), Tracking and much more by accessing your account on line.
- Sales Tax
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All orders shipped to TN are subject to sales tax.
- On Site Service:
- All new equipment carry a 90 days manufacturer warranty* from the date of purchase, includes all parts and labor. Only MBMDIRECT.com can provide the same day, on site service nationwide for the best price, GUARANTEED! So why would you buy anywhere else? Whether you need a guaranteed response time, remote maintenance or on-site service, MBMDIRECT.com can deliver with our state-of-the-art capabilities and our broad foundation of experience. Our Nationwide Service Partners are factory trained to meet your unique service requirements. Our support team will first provide the technical support you may need to resolve the problem. If the problem requires on site repairs, we will dispatch one of our Auth. Service Partners in your area in minutes to minimize your down time when you need on-site maintenance.
- Why do I have to register with your site?
- You do not need to register with us to browse our store. You are welcome to visit us, look through our inventory, and comparison shop without registering. However, you must register before placing items in your shopping cart or adding items to a personal shopping list. Your registration gives us the information we need to contact you to confirm and ship your order, provide you with access to order status information, and contact you in the event of a problem with your order.
- 30 Day Return – Exchange / Upgrade Policy
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For a return, call 1-888-240-5714 and we will provide you with return instructions and a RMA (Return Merchandise Authorization) number. As soon as your product is received at the receiving warehouse and the RMA number is recognized, your credit card will be credited for the price of the product. Each case will be evaluated on an individual basis and may be subject to one or more of the following:
- Deducting a 20% restocking fee (on all returned / refused items).
- Deducting shipping charges.
- Deducting for missing or damaged items.
- Deducting for damage cause by misuse, improper packing or under insured.
- KEEP ALL PACKING MATERIAL
Only defective, damaged or factory-sealed supplies are eligible for return under the terms of our 30-day return policy. In all other cases, supply that has been opened or has a broken seal is not eligible for return. Damage claims or Return Merchandise Authorization (RMA) is NOT POSSIBLE without ALL packing material. If packing materials are lost or discarded, claims for damaged or defective product cannot be accepted. All parts and components must be re-packed into their original packing material+.
- KEEP ALL PACKING MATERIAL
- Damage claims or Return Merchandise Authorization (RMA) is NOT POSSIBLE without ALL packing material. If packing materials are lost or discarded, claims for damaged or defective product cannot be accepted. All parts and components must be re-packed into their original packing material**.
* Only defective, damaged or factory-sealed supplies are eligible for return under the terms of our 30-day return policy. In all other cases, supply that has been opened or has a broken seal is not eligible for return.
** You are responsible for any or all damages due to your improper packaging.
- Privacy Statement
- We do not make your name or personal information available to any third party. All information collected by us is used to provide you with the highest level of convenience and service.
- Product Availability & Shipping
- Domestic orders for in-stock items placed before 3:00 PM Eastern time should ship the same day. FCP offers shipments via UPS ground, overnight, 2nd day or FedEx 2nd day air, or FedEx overnight. You choose the shipping method and cost that best meets your needs.
- Out of Stock Items
- Occasionally, our stock may be depleted due to high demand or factory delays. Such items will show up on our web site as back order items with an ETA (estimated time of arrival).
- Shipping Damage
- Report any damage or breakage to us immediately upon receipt of your merchandise. You must retain all packing material for two weeks for the carrier's inspection. The carrier has signed that your package was received in good condition from our warehouse, therefore we must file a damage claim with the carrier (usually UPS, or the specific shipping or trucking firm).
- International Orders
- MBMDIRECT.com is pleased to offer our International Customers the opportunity to purchase most of the products presented on our web sites. In addition, we cannot offer the 30 day money back guarantee on items shipped overseas. Currently all international orders must be prepaid by Money Order or wire transfer. Please allow up to one week for processing. International Customers: Please call 1-888-240-5714 to verify your country's import/export standing status or any additional charges ( Freight, Taxes or Tariff ) that may accrue before you can proceed with this order.
Please remember that we cannot provide you with an accurate Quotation of your freight expense until the order is processed.
- Limitation of Liabilities
- WE SHALL NOT BE LIABLE FOR INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, OR ANY LOSS OF REVENUE, PROFITS, OR DATA, ARISING IN CONNECTION WITH ANY PRODUCTS SOLD OR ITS SERVICES PROVIDED TO A CUSTOMER, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. FURTHER, A CUSTOMER’S SOLE REMEDY FROM US SHALL BE TO RETURN PRODUCTS OR RECEIVE PARTIAL CREDIT AS DESCRIBED ELSEWHERE IN THESE GENERALLY APPLICABLE STORE POLICIES.
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