| Customer Care |
What puts JTF out in front of the competition? Our people. We're caring and responsible professionals with accumulated experience of over 140 years in office equipment & service industry. The most important aspect of any successful business is to understand the #1 reason that brought them their success, and that is their customers; at JTF we know "you come first and everything else falls into place behind satisfying your needs." You can depend on our people to respond quickly to all your needs.
You can call toll free 1-800-444-3299, Monday-Friday, 9 a.m. to 5 p.m. Easter time or email us here or fax your orders to 1-703-642-0389. |
| Copyright Notice |
All editorial content and graphics on our sites are protected by U.S. copyright and other applicable copyright laws and may not be copied without the express permission of JTF Business Systems, Inc., which reserves all rights. Re-use of any of JTF Business Systems editorial content and graphics for any purpose without JTF Business Systems permission is strictly prohibited.
DO NOT copy or adapt the HTML or other code that JTF Business Systems creates to generate pages. It also is covered by JTF Business Systems copyright. |
| Accepting Orders |
Please make sure to refuse all orders with obvious box damage such as a tear or clear crush on equipment that are shipped through trcking companies. There are no return or exchange if the box is clearly damaged when the trucking company has already delivered and you have signed and received the shipment. Please call us at 888-499-8600 if the machine is damaged even though the box is not. In that case, the machine must be repacked in the original box and we'll exchange it with a new unit within 48 hours. In all other cases please call us at 888-444-3299 and talk to our customer service department. |
| How to place a service call |
You can trust JTF for quality on-site service nationwide. All calls before 11 AM will be completed the same day. All Warranty & Extended contract works are on-site and free of any charges.
Please click here or go to "my account" and login to request for service. Remember you can always call us at 800-444-3299 in order to place a service call. Please provide one of the following,
- Registered Company's name
- Service Contract Number
- Manufacturer's Serial Numbers
- Phone Number
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| Do I need a professional to set up my machine? |
JTF Business Systems always recommends that a professional be used to set up your machine. Please call us and let us arrange for an authorized dealer to set up your machine properly if you are not sure how to set it up. The Manufacturer's Warranty does not cover problems that are caused by customer's set up such as toner spill, developer spill, poor copies, paper jam, etc.) .
- Customers that choose to set up their machines are fully responsible for any and all damages that occur.
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| What should I do if my machine is not working? |
Call 800-444-3299 and talk to one our representative. JTF will place a service call to correct the problem on-site if possible, otherwise we will ship you a new unit without any additional charges.
- Customer is responsible for any service call that is caused by improper setup or customer error. Please read and follow the manufacturer's set up and installation procedures accordingly.
- We can arrange for a professional to set up your machine.
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| New Product Information |
JTF Business Systems is not responsible for the accuracy and correctness of any new* products information. Although, we try to make sure all information are accurate, we cannot be held liable for misprints or misinformation which are provided on our website. Please check the information with one of our sales representative to confirm the accuracy of the new products information before purchasing online. Please be informed that if you decide to return the product, you will be subject to the following charges.
- Deducting a 20% restocking fee (on all returned / refused items).
- Deducting shipping charges.
- Deducting for missing or damaged items.
- Deducting for any opened supplies.
- Deducting for damage cause by misuse, improper packing or under insured.
- KEEP ALL PACKING MATERIAL
* Within 90 days from the product release date. |
| Payment Terms |
Prepaid, credit card provided at time of order. Orders may be billed to Visa, Master Card, American Express or Discover Card. Your card will not be billed on back order product. |
| Software Compatibility |
Since we don't have any data regarding customers network capabilities, JTF Business Systems can not be hold responsible for any error arises with the multifunctional features (scanning, printing, e-mail faxing, etc.) as indicated by the manufacturers on their products specifications. Please make sure to confirm your systems requirements with your IT manager before purchasing any multifunctional equipment.
- Be advise that customers are responsible for any additional charges that would be required for any multifunctional products to work properly with your computer system.
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| Charge Back Agreement |
By purchasing any product, you agree to all JTF terms and conditions. By receiving an RMA number you authorize JTF to charge your account or credit card on file for any or all replacement parts and labor in the event of damage caused by improper packaging. |
| Order Status |
Your on line orders will be updated continuously till it "shipped complete". You can get updated information on shipping cost (you only pay what we are charged), Tracking and much more by accessing your account on line. |
| Sales Tax |
All orders shipped to Virginia are subject to 5% & orders shipped to Washington DC are subject to 5.75% sales tax. |
| On Site Service |
All new equipment carry a 90 days manufacturer warranty* from the date of purchase, includes all parts and labor. Only JTF can provide the same day, on site service nationwide for the best deals, GUARANTEED! So why would you buy anywhere else? Whether you need a guaranteed response time, remote maintenance or on-site service, JTF can deliver with our state-of-the-art capabilities and our broad foundation of experience. Our Nationwide Service Partners are factory trained to meet your unique service requirements. JTF's support team will first provide the technical support you may need to resolve the problem. If the problem requires on site repairs, we will dispatch one of our Auth. Service Partners in your area in minutes to minimize your down time when you need on-site maintenance.
Click here for Service Contract Information. |
| Why do I have to register with your site? |
You do not need to register with us to browse our store. You are welcome to visit us, look through our inventory, and comparison shop without registering. However, you must register before placing items in your shopping cart or adding items to a personal shopping list. Your registration gives us the information we need to contact you to confirm and ship your order, provide you with access to order status information, and contact you in the event of a problem with your order. |
| 30 Day Return - Exchange Policy |
- Supplies: Only defective, damaged or factory-sealed supplies are qualified for return.
* Return Merchandise Authorization (RMA) is NOT POSSIBLE for Damage claims (during shipping) without ALL packing material. RMA number WILL NOT be issued without original packing materials. All parts and components must be re-packed into their original packing material.
- In all other cases, supplies or equipments that has been opened or has a broken seal are not eligible for Return Authorization.
- You are responsible for any or all damages due to your improper packaging.
Special Orders: such as Network Cards, Printer or Scanner Interface Boards, Copier or Fax Accessories, Memories, Electronic Whiteboards (Panaboard & Plus Copyboards & Paper Handling products are not returnable for refund. (There would be a 40% restocking fee on any special order item if an RMA was to be issued.
- Issues of software compatibility must be addressed to the Manufacturers. There is no return on software compatibility with your systems. You may need to down load new firmware updates from the manufacturer’s website. Click here to contact the manufacturers. We don't offer any network support.
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Each case will be evaluated on an individual basis. We will provide you with return instructions and a RMA (Return Merchandise Authorization) number. As soon as your product is received at the receiving warehouse, the RMA number is recognized and the item is quality checked, your account will be credited ( credit card) within 7 days.
All return or refused products are subject to the following charges. |
- Deducting a 20% restocking fee (on all returned / refused items).
- Deducting shipping charges.
- Deducting for missing or damaged items.
- Deducting for any opened supplies.
- Deducting for damage cause by misuse, improper packing or under insured.
| Lease Calculator |
JTF and GE Capital, a leader in the financial services industry, have teamed together to provide an efficient Internet-based leasing solution for all of your office equipment products service needs.
The process is fast and easy! You can receive a fast decision and in most cases have your product shipped to you the same day. We understand how important convenient access to capital is to the success of your business.
Our dedicated staff of GE Capital leasing professionals will work with your JTF account manager to create the best solution to fit your Products and financing needs.
Use this tool to approximate the monthly payments on the equipment you are considering.
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Simply enter the total dollar amount
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Then select the number of months
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Type of lease program
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Our calculator will provide an estimated monthly payments!
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| 60 Days Best Price Guaranteed |
We offer a 60-Day Price Guarantee. If you find a price lower than ours, you may qualify for the low-price guarantee. Eligibility requirements include:
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The competing Internet reseller must have the identical product in stock.
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The product is correctly priced.
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Competing pricing must be publicly advertised.
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Valid for 60 days from the date of purchase.
When requesting a low-price guarantee, please be aware that prices will be compared on the following criteria:
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Prices are compared on product price only, not shipping and handling charges, when calculating the competitor's total price.
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Our 60-Day Low-Price Guarantee does not apply to promotional offers.
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The 60-Day Low-Price Guarantee is subject to change at any time. |
| Privacy Statement |
We do not make your name or personal information available to any third party. All information collected by us is used to provide you with the highest level of convenience and service. |
| Product Availability & Shipping |
Domestic orders for in-stock items placed before 3:00 PM Eastern time should ship the same day. Some of our products like Paper Shredders and Paper Handlings are drop ship directly from the manufacturers to you within 48 hours on most cases. Please select next day or 2nd day shipping if you require faster delivery. In most cases, JTF offers shipments via UPS ground, overnight, 2nd day or FedEx 2nd day air, or FedEx overnight. You choose the shipping method and cost that best meets your needs. |
| Out of Stock Items |
Occasionally, our stock may be depleted due to high demand or factory delays. Such items will show up on our web site as back order items with an ETA (estimated time of arrival). |
| Shipping Damage |
Report any damage or breakage to us immediately upon receipt of your merchandise. You must retain all packing material for two weeks for the carrier's inspection. The carrier has signed that your package was received in good condition from our warehouse, therefore we must file a damage claim with the carrier (usually UPS, or the specific shipping or trucking firm). |
| International Orders |
JTF is pleased to offer our International Customers the opportunity to purchase most of the products presented on our web sites. In addition, we cannot offer the 30 day money back guarantee on items shipped overseas. Currently all international orders must be prepaid by Money Order or wire transfer. Please allow up to one week for processing. International Customers: Please call 703-642-7440 to verify your country's import/export standing status or any additional charges ( Freight, Taxes or Tariff ) that may accrue before you can proceed with this order. Please remember that we cannot provide you with an accurate Quotation of your freight expense until the order is processed. |
| Limitation of Liabilities |
WE SHALL NOT BE LIABLE FOR INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, OR ANY LOSS OF REVENUE, PROFITS, OR DATA, ARISING IN CONNECTION WITH ANY PRODUCTS SOLD OR ITS SERVICES PROVIDED TO A CUSTOMER, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. FURTHER, A CUSTOMERS SOLE REMEDY FROM US SHALL BE TO RETURN PRODUCTS OR RECEIVE PARTIAL CREDIT AS DESCRIBED ELSEWHERE IN THESE GENERALLY APPLICABLE STORE POLICIES. | |
